Crisis Driven Headcount Management, Part II - Capacity Driven Headcount Management

Capacity Driven Headcount Management (CDHM), is a Disruptive Technology, combined with analytics, delivering a very different approach to the traditional spreadsheet collections methodology and changes the paradigm of “Crisis Driven Headcount Management”.

ERP-based A/R automation programs do not consider capacity in their workflow generation. This is a recipe for disaster.

Overloading your FTE’s (Full Time Employees) ensures you will be back to using spreadsheets to “really plan” FTE activities. In essence, what is needed is Order-to-Cash (OTC) Capacity Planning across OTC departments and resources.

This webinar will review:

  • OTC Full time employees (FTE’s) have a finite amount of capacity, or number of events they can accomplish in a given day. These are called FTE Events (FTEE’s = Collections Phone Calls, Dunning Letters, Invoice Reprints, Risk Calculations, Disputes Resolved, Order Releases, etc.).
  • How companies are: a) Increasing FTEE speed and capacity; and b) Making sure that each FTE is maximizing the dollar value of each FTEE to create greater impact to available working capital.


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Chris Caparon

COO, VP of Professional Services
Cforia Software

In Chris’s twenty years with Cforia as one of its founders, his methodologies have driven successful outcomes based on superior technology integrated with proprietary real-time data integration tools across complex and disparate ERP and supporting systems of record.