Cforia.autonomyTM

Deductions & Disputes

Automatically code, assign, and track deductions and disputes.

Streamline Deductions and Disputes Management

Cforia.autonomy’s Deduction & Dispute Management module provides your company with visibility and accountability to automatically track and thereafter facilitate the collaboration of your A/R Department with other teams and customers to track down the root-cause of all deductions and disputes.

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Prioritized Deductions and Disputes

Set up user definable customized deduction types and dispute codes to apply across all transactions in the system. Prioritize your daily tasks and associated workflows by the severity of these business rules.
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Disputes and Deductions and Collaboration Workflows

Set activity reminders for follow-up and assign tasks to the appropriate individuals to perform research and quickly resolve disputed invoices both internally and externally to your business.
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Root-Cause Analysis

Customizable dashboards and reports based off complete deduction and dispute data, allow you to easily identify issues and trends within your business process.
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Integration with PODs, BOLs, and Other Supporting Documents

Automate the capture of information in the form of PODs, BOLs, Purchase Orders, invoices and contracts etc. from external systems and link directly with your open deductions.
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Types and Reason Codes

Automate the assignment of deduction and dispute types along with associated reason codes based on your business model needs, to ensure proper prioritization and routing to the correct resolution teams, Sales, logistics, distribution etc.
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Customer Portal Integration

Complete “real time” Integration with Cforia.autonomy’s Customer Portal allows customers to pay in full or part and to automatically dispute invoices, thereinafter allowing your team to properly handle and communicate these disputes directly with customers.

Consolidating all of our collection and follow-up activities into Cforia’s workbench not only improved our visibility, but it allowed us to create a more efficient workflow. In working with multiple sales territories the Deductions Workflow was key in collaborating between salesperson and the A/R Department which ultimately resulted in an 80% reduction in overall open deductions.

Mark Tomasi | Credit Manager, Sennheiser

Workflow-Based Resolution

Automate deductions and disputes management

Oftentimes deductions, disputes and chargebacks fall through the cracks because there is no automated system in place to properly code, assign and track these “dirty receivables”. Cforia delivers a platform designed specifically to optimize workflows that provide your company with visibility and automated tracking. This assures that members of your A/R Department work together with other departments and customers to track down the root-cause of all deductions and disputes.

Product Overview

Asset 1 C U ST OME R INTELL IGENC EM A CHI NE LEARNING INVOICING& eBILLINGCREDITAPPLICATION& SCORINGORDERMANAGEMENTANALYTICS& REPORTINGCASHAPPLICATIONCOLLECTIONSDEDUCTIONS& DISPUTESCUSTOMERSELF-SERVICE
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Quickly resolve or escalate deductions with the ability to automatically code deductions and disputes and view all of your data in one platform, providing visibility necessary to easily collaborate with customers and team members. Proactive deductions management. Learn more...
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Resources

Learn more about Cforia’s Deductions & Disputes tools and better understand how it has driven success for other companies like yours.
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Datasheet

View the Deductions & Disputes Management data sheet for a complete product overview.

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Whitepapers

Learn how Deductions & Disputes Management functions within the Cforia Order-to-Cash platform.

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Webinars

View the webinar library for best practices in Deductions & Disputes Management.

Real Intelligence.
Proven Results.

If your current A/R processes involve manual tasks or you are constantly finding your data in silos that make it difficult to consolidate and prioritize, then it may be time to find a solution that better addresses your challenges. See how Cforia’s complete end-to-end order-to-cash platform uses machine learning and customer intelligence to automate your day-to-day and improve collector efficiency.